Refund policy
This is a translation of our Dutch returns policy. If the two versions differ, the Dutch text applies.
Returns and warranty
You have 60 days to change your mind. More than two months to see whether a lamp does what you hoped it would.
We give you that time on purpose. You can only really judge a lamp once it is hanging, once you have seen it lit in the evening and know how it sits with the rest of the room. If it disappoints, you send it back without having to explain why.
How it works
1 Report your return within 60 days
Send a message to info@bestinlight.nl with your order number. You do not need to give a reason. The 60 days start on the day after you received your order.
2 Send the parcel back within 14 days of your notice
With all parts that were delivered and, where reasonably possible, in the original packaging. Keep your proof of postage: it shows that you returned it in time.
3 You get your money back within 14 days
The full order amount, including the shipping costs you paid with your order, refunded in the same way you paid. We make the refund once your parcel has reached us or once you can show that you have sent everything back.
Return shipping is at your expense
You pay the cost of sending the parcel from your home to us. The shipping costs you paid with your order are refunded.
Two things to know
Unpacking is fine, use it with care
You may unpack and hang the lamp to judge whether you want to keep it, just as you would in a shop.
If the lamp is damaged because it was handled carelessly, we may deduct the loss in value from the amount we refund.
Made-to-measure items cannot be returned
Lamps made to your specifications, in a size, colour or finish of your choosing, are excluded from the right of withdrawal. This is stated on the product page before you order.
Our regular collection is not affected by this. The full 60 days apply to it.
When the right of withdrawal does not apply
Besides made-to-measure items, the following products may be excluded:
- products that are clearly personal in nature;
- products that cannot be returned because of their nature;
- products that spoil or age quickly;
- products whose price depends on fluctuations in the financial market that we have no control over;
- individual newspapers and magazines;
- audio and video recordings and computer software whose seal has been broken;
- hygiene products whose seal has been broken.
In all cases, an exclusion only applies if we stated it clearly in the offer before you ordered.
Warranty
All our lamps are covered by the statutory warranty. This means a lamp must be what you can reasonably expect of it and must work properly with normal use. How long this warranty lasts depends on the nature and price of the product: you may expect more of a designer lamp than of a simple spotlight.
If a lamp does not work as it should, please let us know. We will look for a suitable solution with you: repair, replacement or a refund, depending on the situation. Report a defect within two months of discovering it.
The warranty does not apply if the lamp has been repaired or modified by yourself, has been exposed to abnormal conditions, or has been used contrary to the instructions supplied with the product.
Return address and company details
Return address
Best in Light, Leemansweg 33D, 6827 BX Arnhem, the Netherlands
Phone
+31 85 212 48 32
Email
info@bestinlight.nl
Complaints
klachten@bestinlight.nl
Chamber of Commerce number
91777585
VAT number
NL865767130B01
Model withdrawal form
Only fill in and return this form if you wish to withdraw from the contract. An ordinary email with the same details is also fine.
To: Best in Light, Leemansweg 33D, 6827 BX Arnhem, info@bestinlight.nl, +31 85 212 48 32
I hereby give notice that I withdraw from our contract for the sale of the following goods:
Ordered on (dd-mm-yyyy)
Received on (dd-mm-yyyy)
Order number
Name of consumer
Address of consumer
IBAN account number
Date
Signature (only if you send this form on paper)
Not sure about a return?
Give us a call. There is often a solution that suits you better than a refund: a different size, a different light colour, or simply advice on the hanging height.
Go to the contact page