How can we help you?
A question about a lamp, your order or your room? You deal directly with Nadir or Abdel.
Nadir and Abdel, founders
Ways to contact us
Send us your question.
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Visit us in Arnhem.
- Address
- Leemansweg 33D, 6827 BX Arnhem
- Walk-in
- Friday 10:00–12:00 and 15:00–18:00
- By appointment
- All other times
- Free parking right outside.
- The showroom displays a selection of the collection.
The map is loaded from Google Maps.
Good to know.
When will my order be delivered?
If the lamp is in stock and you order on a working day before 17:00, we ship the same day. In the Netherlands it usually arrives the next working day. Shipping within the Netherlands is free; costs to other countries are shown at checkout.
Lamps from our exclusive line are made for you: allow 4 to 6 weeks after approval. For made-to-measure, it is 4 to 6 weeks after approval of the final design.
How do I track my order?
Right after ordering you receive an order confirmation by email. As soon as the parcel is on its way, you get a second email with a PostNL tracking code.
How do I return something?
For lamps from stock you have a 60-day cooling-off period, starting the day after delivery. Let us know about your return and we will send you the instructions and return address. Return shipping is at your expense, unless the lamp is damaged or we sent the wrong item.
This cooling-off period does not apply to the exclusive line or made-to-measure. Read the full returns policy.
What warranty do I get?
Lamps from stock come with a five-year warranty on the whole lamp. For the exclusive line it is ten years, for made-to-measure up to ten years. This is in addition to your statutory rights. Does your lamp have a defect? Send us a photo via WhatsApp or email.
Can you advise on my room?
Gladly. Send us a photo of the room via WhatsApp or email, with the size of your table or the height of your ceiling. We will help you with the size and the light colour. It costs nothing and you are not committed to anything.