Complaints procedure
Let us know. We would rather solve it ourselves, and usually we manage to.
A lamp that arrives damaged, a delivery that does not turn up or a question that went unanswered. You do not have to wait for it to sort itself out.
How we handle it
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You send us a message
Email klachten@bestinlight.nl with your order number and a short description. If it concerns damage, add a photo. Then we can assess it straight away.
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Confirmation within one working day
So you know your message has arrived and that someone is working on it.
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A full answer within fourteen days
If we need more time to look into something, we will let you know, with an indication of when you can expect an answer.
What you might think of
Damage during transport, a missing part, a lamp that differs from how it looked in the photo, a delivery that takes longer than agreed, or a repair that did not go as you wished.
Not sure whether it counts as a complaint? Just let us know. Better once too early than being left with it.
If we cannot resolve it together
Mediation through WebwinkelKeur
We are a member of WebwinkelKeur. You can submit your dispute there for independent mediation between you and us.
Submit a dispute →The EU ODR platform
As a consumer within the European Union, you can also submit your complaint there, as long as it is not already being handled elsewhere.
Go to the ODR platform →Call us, or visit the showroom in Arnhem. A problem is often solved in five minutes when we look at it together.